The Last Ten Per Cent: What It Takes to Get It Right
Type
Book
Authors
ISBN 10
0143421085
ISBN 13
9780143421085
Category
Unknown
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Publication Year
2014
Publisher
Description
Only too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience. But then some companies-wal-mart, starbucks, nestlé and southwest airlines, to name a few-are far ahead of the curve: they have customers at the heart of whatever they do. What do these companies do that sets them apart? they genuinely believe in delivering a great customer experience; the thinking that accompanies this belief makes all the difference. The last ten per cent shows us how to go that extra mile. - from Amzon
Number of Copies
1
